Purchase conditions

Purchase conditions

WOW PARK Billund ApS, Havremarken 15, 7190 Billund

Tlf: +45 2329 1130 Email: CVR: 40777628

Hereafter referred to as WOW PARK.

When you make a purchase in WOW PARK's webshop, the following terms apply:

The webshop facilitates the sale of tickets, annual passes, and gift cards, etc.

PRICES

All prices provided include VAT and other taxes.

The applicable price is the one indicated on the webshop on the day of the order for the respective item.

Payment with corporate and foreign payment cards incurs the payment fee imposed by NETS for payment processing.

PAYMENT

Payment can be made with Visa, VisaElectron, MasterCard, and Mobile Pay.

Your payment is deducted from your payment card when the ticket is dispatched.

WOW PARK's payment solution is based on an SSL Certificate to ensure that the information provided during the payment transaction is protected through encryption.

CONCLUSION OF AGREEMENT

The purchase agreement is subject to the general rules of Danish law. The agreement is binding for both parties only when WOW PARK has registered and received payment.

The information provided, including the image, is treated confidentially and used only for the issuance and subsequent verification of the ticket or annual pass, as well as for sending emails with renewal offers for the annual pass. See also our Privacy Policy.

Please check your order before payment to guard against errors.

DELIVERY AND DELAY

Upon purchase, an email with the purchased tickets or annual passes is sent. These have a unique QR code that must be readable either on mobile or in print.

Check your spam folder. WOW PARK assumes no responsibility for delays in delivery due to technical issues.

If, against expectations, you do not receive an email, or if the tickets are lost in another way, replacement tickets can be sent, thereby automatically canceling the original tickets.

It is your responsibility to ensure that the information in your email confirmation and tickets is correct.

REDEMPTION

Each ticket and annual pass has a unique QR code scanned at the park entrance. You can skip the line and go directly to the entrance.

The QR code on the ticket is accepted only once, and only the first ticket presented at the entrance will be honored. Any subsequent copies will be rejected as invalid.

The QR code on the annual pass is valid for one year from the date of purchase and is accepted during this period. The annual pass is personal and is registered with an image of you, periodically checked at the entrance.

RESERVATIONS

On exceptionally busy days, WOW PARK reserves the right to close the park for security reasons.

Pre-purchased tickets and annual passes do not guarantee access to WOW PARK on a specific day. Access to WOW PARK is on a first-come, first-served basis.

For security reasons, we reserve the right to ask guests to leave the park and to close activities, sales points, and events without prior notice.

FORCE MAJEURE

WOW PARK cannot be held liable for agreement or compensation when an event (force majeure) occurs beyond WOW PARK's control.

This applies to events such as war, threat of war, natural disasters, nuclear disasters, riots, disturbances, terrorist activities, threat of terror, adverse weather conditions, fire, import bans, health crises, epidemics, and similar outbreaks of disease, quarantines, and isolations invoked by national authorities.

REFUND

It is not possible to refund unused tickets, purchased annual passes, or gift cards in accordance with "Lov om visse forbrugeraftaler § 17 stk. 2 jf. § 9 stk. 2 nr. 2a" (Law on certain consumer agreements § 17 paragraph 2, section 9 paragraph 2 no. 2a).

The ticket can ONLY be refunded by the organizer and ONLY in the case of cancellation.

CONTACT

Inquiries regarding the terms and conditions can be directed to the following email address: [email protected].

If any part of these conditions is deemed unlawful and invalid and cannot be enforced, this does not affect the validity and enforcement of the remaining part of the conditions.

See also Privacy Policy.